Training

All members of staff must receive training on selling Cigarettes, Tobacco and related products BEFORE they are allowed to sell them. The training should include details of the CitizenCard and how people can obtain one.

They must be given a prepared guidance sheet, a sample is available here, and sign a duplicate copy to confirm receipt.

This signed duplicate should be kept on file. Thereafter each member of staff should be spoken to on a monthly basis to remind them of the requirements and their obligations under the Law.

A record should be kept showing the time, date and the name of the staff member spoken to with a brief description of the conversation. A sample record sheet can be found here.

Check out this Trading Standards training video

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